Privacy Policy

Who we are

Our website address is:



When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.



If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.



If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

If you request a password reset, your IP address will be included in the reset email.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Where your data is sent

Visitor comments may be checked through an automated spam detection service.



The ‘Privacy of Personal Information and Electronic Documents Act’ (PIPEDA) became law on January 1, 2004 and applies to any ‘commercial activities’ of an organization that involve personal information. Personal information means information about an identifiable individual.

The purpose of this law is to ensure confidentiality and proper use of personal information collected by companies in the course of their business.

Community Solutions is under the jurisdiction of PIPEDA because it is a ‘for profit’ company and because it collects, stores and is responsible for client information in the course of its ‘commercial activities’: providing specific client support services to individuals with Acquired Brain Injury.



A Director of Community Solutions or an assigned delegate is responsible to ensure that every Community Solutions employee is trained to implement the privacy policies and procedures that are established throughout the organization.



The Privacy Protection Policy will apply to all client information that is collected by Community Solutions employees.

Clients’ Personal Information (PI) includes all information related to clients’ medical, health and social history and information used for billing and/or program quality assurance purposes.



Community Solutions employees review and learn to implement all privacy policies and procedures, as part of employee orientation and continuing education, on a regular basis. This includes training to respond to clients’ questions about: confidentiality and its exemptions; corrections to personal information on file; requests for access to personal information; and maintaining quality services.

Each employee is responsible to maintain confidentiality, as agreed to in the Employment Agreement and the Policy and Procedure manual.

The Director of Community Solutions or an assigned delegate annually reviews the privacy policies and procedures and updates them as required. Updates are communicated to the employees through memos, supervisory review and regional meetings.

The Director of Community Solutions or delegate will conduct annual audits throughout the company to facilitate and encourage understanding and compliance with procedures.

The company develops and provides self audits and encourages employees to use them on a regular basis, as a form of self monitoring.

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